From Chaos to Control at Tiger’s World

Sam from Funbutler, sat down with Hemma, site manager at Tiger’s World, to learn how switching to Funbutler streamlined operations, minimized losses, and radically improved the guest experience. 

Tiger’s World in Vienna has been a favorite destination for children and families for the past seven years. With its trampolines, ninja zones, climbing walls, and soft play areas, the indoor center caters primarily to children aged 4 to 12. But despite its popularity, the management at Tiger’s World  faced growing operational and customer service challenges as visitor numbers increased. 

Until recently, the center relied on a basic booking system combined with a gate-and-wristband check-in model. Guests would receive wristbands at the reception desk and enter the park through automated gates. This system was inefficient and resulted in significant revenue leakage—as much as 20 to 30 percent on some days—since guests paid after their visit and some slipped through unpaid. 

“I was spending 8 to 10 hours a week just managing party bookings.”

Birthday parties added another layer of complexity. Although general admissions were bookable online, all party planning had to be coordinated manually. Staff had to manage spreadsheets, handle multiple emails and phone calls, and confirm every booking detail directly with customers. The system was time-consuming and error-prone. According to Site Manager Hemma, “I was spending 8 to 10 hours a week just managing party bookings.”

Recognizing the need for a better solution, Tiger’s World began evaluating the market for more advanced, digital-first alternatives. Based on a recommendation from Martin at HPS—a leading supplier of play concepts—the team was introduced to Funbutler. What caught their attention was Funbutler’s ability to streamline not only the operational workflow but also improve the guest journey by focusing on automation and self-service.

Implementation was quick and straightforward. Tiger’s World replaced its old gate system and now uses Funbutler with an integrated POS setup, allowing guests to pay in advance and check in without needing wristbands or staff intervention.

Implementation and Guest Experience 

Sam: What was the onboarding process like? 

Hemma: Very smooth. The Funbutler team supported us throughout. Funbutler offers an integrated POS, so now bookings and payments happen in one flow—automatically. No more gates, no more wristbands—and yet, our loss rates have dropped dramatically. 

But the biggest shift has been in how our guests interact with us. They can now: 

• Book and manage everything online 

• Make their own changes—number of guests, food choices, timing 

• Send digital invitations with one click 

• Easily choose packages that include multiple activities and resources 

It’s seamless, fast, and puts them in control—without needing help from our staff. 

Sam: That sounds like a big transformation. 

Hemma: It really is. And what we especially appreciate is how Funbutler’s digital experts work closely with us—not just supporting us, but challenging us to continuously improve and optimize. It feels like they’re part of our team.